Frequently Asked Questions
Everything you need to know about bringing Northern style to your home.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. For international orders, please allow 7-14 business days depending on your location and local customs processing.
What is your return policy for home decor items?
We offer a 30-day return window for most items. Products must be unused, in their original packaging, and in resaleable condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship our curated home collections worldwide. Shipping costs and delivery times are calculated at checkout based on the weight of your order and the destination country.
Are your products sustainably sourced?
The Northern Line is committed to ethical sourcing. We work closely with artisans and manufacturers who prioritize sustainable materials and fair labor practices whenever possible.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement or refund immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.